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Exchanges & Refunds Policy

Exchanges and Refunds (if applicable)

Our policy lasts 30 days. If 30 days have gone by since the purchase, unfortunately we can not offer you a refund or exchange.

We do not refund if you change your mind or order the wrong size or quantity. You will be required to pay the cost of return postage.

Returns must be : 

  • Unused, unopened and in original condition and packaging. No returns will be allowed in a different packaging and the packaging must be in the same condition it was received.
  • Includes all original parts. 
  • Your return needs to be sent within the given time frame. Once we authorize your return, we will confirm a timeframe in which your return must be sent to us.
  • Undamaged.
  • Returned within 30 days of purchase.
  • In a saleable condition upon return.

In case of a faulty product, you will be entitled (at our discretion) to a Gift Card or exchange if the product:

• Is not of acceptable quality;

• Is not fit for a particular purpose that is expressly stated; or

• Does not match the description.

If instead you wish to return your item in full, you may do so in accordance with our Return Policy.

You may be asked to send photos for inspection to ensure our quality control measures are kept at their highest. A product will not be deemed faulty if the perceived fault is due to general wear and tear or issues arising from abnormal use.

*Please note that personalized or discounted products cannot be returned.

Returns Procedure 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.

• Where a return or exchange has been arranged, the process may take up to 14 business days from the date the product is received by Kiddy Planet Inc.

• Where a refund has been arranged, it may take up to 15 business days for the funds to be sent as a gift card.

Shipping

To return your product, you should mail your product to:

Kiddy Planet Inc., 4205 Shipp Drive Suite 2505, Mississauga ON L4Z 2Y9, Canada 

You will be responsible for paying your own shipping for returning your item. Shipping costs are non-refundable. If you receive a refund, the initial cost of shipping will be deducted from your refund $11.99 (even for orders eligible for free shipping).

Additionally, a service fee for processing the return will be charged as $6.99.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping items over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Important - Items that cannot be returned:

  • Items sold as a pre-order
  • Items sold with a 15% discount or more 
  • Items that have already been used ( For food safety and hygienic purpose) 

Late or missing refunds (if applicable):

If you have not received your Gift Card, first check your spams. 
If you still have not received your refund yet, please contact us at info@kiddyplanet.ca with your order number.

 

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