Free Shipping for Orders over $99.99 - Express Delivery - Canada & USA ( 2 to 5 days )

Exchanges & Refunds Policy

Exchanges and Refunds (if applicable)

Our policy lasts 30 days. If 30 days have gone by since the delivery, unfortunately we can not offer you a refund or exchange.

We do not refund if you change your mind or order the wrong size or quantity. We will exchange the item but you will be required to pay the cost of return postage.

Returns must be:

• Unused, unopened and in original condition and packaging.

• Undamaged.

• Returned within 30 days of delivery.

•  In a saleable condition upon return.

In case of a faulty product, you will be entitled to a refund or exchange if the product:

• Is not of acceptable quality;

• Is not fit for a particular purpose that is expressly stated; or

• Does not match the description.

You may be asked to send photos for inspection to ensure our quality control measures are kept at their highest. A product will not be deemed faulty if the perceived fault is due to general wear and tear or issues arising from abnormal use.

Returns Procedure 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.

• Where a return or exchange has been arranged, the process may take up to 14 business days from the date the product is received by Kiddy Planet Inc.

• Where a refund has been arranged, it may take up to 10 business days for the funds to be credited back to the purchasing account.

Shipping

To return your product, you should mail your product to:

Kiddy Planet Inc., 4185 Shipp Drive Suite 914, Mississauga ON L4Z 2Y8, Canada 

You will be responsible for paying your own shipping for returning your item. Shipping costs are non-refundable. If you receive a refund, the initial cost of shipping will be deducted from your refund (even for orders eligible for free shipping).

Additionally, a service fee for processing the return will be charged as 4.99$.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping items over 50$, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you went through all of the steps and you still have not received your refund yet, please contact us at info@kiddyplanet.ca.

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